FAQ - Frequently Asked Questions
​Can I ship mail, catalogs, magazine and other similar printed subscriptions with your service?
Sorry, at this time we do not offer this facility.​
How often are shipments sent to Trinidad?
Packages received at our Miami warehouse are airfreighted to Trinidad within 24-48 hours of receiving.
How long does it take to receive shipment after it arrives?
​Local deliveries are conducted within one to two business days after packages are customs cleared.
​What is the maximum package size I can ship?
​You can ship any size package however, bear in mind that all packages are sent via air freight.
What are your methods of payment?
​We can accept payment via LINX, Cash, Credit Cards and Company Cheques.
I don’t have a credit card. Can you pay on my behalf?
Yes we will! With an advance cash payment we will purchase the item on your behalf.
​What are Hazardous or Dangerous Goods?
Items that are deemed to be Hazardous or Dangerous by the Federal Aviation Authority (FAA) will be held at our warehouse in Miami until complete shipping instructions, paperwork and approvals are prepared, filed and secured.
Airfreighting hazardous or dangerous materials is very expensive. We suggest you contact us prior to ordering such commodities.
The weight from my supplier is different to what you say. Why?
All packages are weighed upon arrival at our warehouse in Miami. This is for security and reconfirmation purposes. We will only charge based on the ACTUAL weight of the package.
​Do I receive notification of my cargo arrival?
You will receive your first email notification when the package is in transit to Trinidad.
Once the package is customs cleared you will receive another email notification which will include an arrival notice and invoice.
​Can I pick up my packages?
Delivery of your package is included however, if you wish to pick up your package please contact us.
Will I have to pay Customs Duties?
Duties and Taxes are assessed and collected by the Customs & Excise Division based on the goods/commodity prior to the release of shipments from the airport. Ace Express Couriers will pay these charges on your behalf. You will be required to reimburse Ace Express Couriers upon collection or delivery of your packages.
What items are restricted?
Please visit the link here to view a list off all the restricted items into Trinidad & Tobago.